Privacy Policy

Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

Personal Information

• Name and contact information (email address, phone number)
• Google account identifiers and profile information used for sign-in
• Estate and legal information you provide for form generation
• Payment information (processed securely through Stripe)
• Communications with our support team

Automatically Collected Information

• Device and browser information
• IP address and location data
• Usage data and analytics
• Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

• Provide and improve our Alberta probate form preparation services
• Generate accurate legal documents and forms
• Process payments and manage your account
• Communicate with you about our services
• Comply with legal obligations and resolve disputes
• Analyze usage patterns to improve our platform

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third parties who assist in operating our platform
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize sharing

Data Security

We use technical and organizational safeguards intended to reduce unauthorized access, loss, or misuse. No internet service can guarantee absolute security.

• HTTPS encryption for data transmitted between your browser and Probbie
• Authentication and access controls for account features
• Managed hosting, database, payment, email, and monitoring providers
• Operational logging and security monitoring

Your Rights

Subject to applicable law and necessary legal or transaction-record retention, you may request that we:

• Access and review your personal information
• Correct inaccurate or incomplete information
• Delete eligible account and personal information
• Provide a copy of personal information associated with your account
• Address questions or objections about our processing

Signed-in customers can download core account data or submit a deletion request from our privacy controls. Formal written access or correction requests, including requests for information outside the self-service export, can be sent to privacy@probbie.com. We respond within 45 days unless an extension is permitted.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can manage cookie preferences through your browser settings.

Data Retention

We retain active-account and service data while needed to provide the service, support purchases, prevent fraud, and resolve disputes. An authenticated deletion request starts a human review; it does not immediately erase the account. Eligible service data is deleted or anonymized after review. Payment, order, refund, and related transaction records may be retained for six years from the end of the last tax year to which they relate, or longer when a dispute, legal hold, or other law requires it. When a request is completed, we record what was deleted or anonymized and summarize any categories retained.

International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.