Privacy Policy

Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

Personal Information

• Name and contact information (email address, phone number)
• Account credentials and profile information
• Estate and legal information you provide for form generation
• Payment information (processed securely through Stripe)
• Communications with our support team

Automatically Collected Information

• Device and browser information
• IP address and location data
• Usage data and analytics
• Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

• Provide and improve our Alberta probate assistance services
• Generate accurate legal documents and forms
• Process payments and manage your account
• Communicate with you about our services
• Comply with legal obligations and resolve disputes
• Analyze usage patterns to improve our platform

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third parties who assist in operating our platform
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize sharing

Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure data centers and infrastructure
• Regular security audits and monitoring
• Limited access controls and authentication
• Compliance with applicable privacy regulations

Your Rights

You have the right to:

• Access and review your personal information
• Correct inaccurate or incomplete information
• Delete your account and personal information
• Restrict or object to certain processing
• Data portability (receive a copy of your data)
• Withdraw consent at any time

To exercise these rights, please contact us at privacy@probbie.com

Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can manage cookie preferences through your browser settings.

Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Account information is typically retained for 7 years after account closure to comply with legal and regulatory requirements.

International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us: