Refund Policy

30-Day Money-Back Guarantee

We stand behind the quality of our service. If Probbie isn't right for your Alberta probate needs, we offer a full refund within 30 days of purchase—no questions asked.

Eligibility

You are eligible for a refund if:

• You request a refund within 30 days of your initial purchase
• You have not yet filed your probate documents with the Alberta court
• Your account is in good standing (no fraudulent activity or terms violations)

How to Request a Refund

To request a refund, email us at refunds@probbie.com with your account email and a brief explanation (optional). We typically process refunds within 5-7 business days.

Document Correction Guarantee

If the Alberta court requests corrections to documents we generated due to errors in our system (not due to incorrect information you provided), we will:

• Fix the documents at no additional cost
• Provide guidance on resubmitting to the court
• Offer a full refund if we cannot resolve the issue

This guarantee applies regardless of whether you're within the 30-day refund window.

Non-Refundable Situations

Refunds will not be provided in the following cases:

• More than 30 days have passed since purchase
• You have already filed documents with the court
• Court rejections due to incorrect information you provided
• You violated our Terms of Service
• You've previously received a refund for the same estate

Processing Time

Refunds are typically processed within 5-7 business days after approval. The refund will be credited to the original payment method. Depending on your bank or card issuer, it may take an additional 3-10 business days to appear in your account.

Partial Refunds

We do not offer partial refunds. Our $299 service fee covers the entire Alberta probate assistance process, and refunds are all-or-nothing based on our 30-day guarantee.

Questions?

If you have questions about our refund policy, please contact us: